Cancellation – A valid credit card will be required to hold your reservation. You may cancel or change your appointment up to 24 hours in advance of your treatment without penalty. For changes or cancellations less than 24 hours in advance, you will be charged a 50% forfeiture fee. If you fail to show up for your appointment or cancel within one hour or less, you will be charged in full. Treatment time is not extended for late arrivals.
APPOINTMENT REMINDERS ARE ONLY A COURTESY. We are currently in high demand due to the pandemic with fewer spots available. Please understand that late cancellations are a burden on the therapist’s compensation as they are rarely filled last minute. Failing to show up for a scheduled appointment for any reason other than sudden illness will not excuse you from a late forfeiture fee.
Please keep in mind that If you are running late to your scheduled appointment your session will be shortened in order to stay on schedule and to maintain proper cleaning/disinfecting of treatment rooms in between clients.
If you are experiencing any COVID symptoms, please call in to cancel your appointment with as much notice as possible.
We accept cash, Visa, Mastercard, Discover, HSA & FSA. We do not accept American Express or personal checks.
Refunds – All sales (gift certificates, series packages, prepaid massage services) are final and non-refundable. However, they are transferrable and may be gifted to another person for any reason. If you are more than 30 minutes late for your session, your appointment will be considered a no-show and may no longer be available.